Why Are Shipping Charges So High?
We ensure that we deliver the best service and quality for all our customers. Shipping charges factor in the speed of delivery for all our orders in addition to maintaining the premium condition of the products. For more information contact the team at [email protected]
How Do I Buy Something?
Browse our categories and once you have your eyes set on a product, click on the ‘Add to cart’ button. This will add the product to your shopping cart at the top left corner, you can either continue shopping to add more products or click on the cart to proceed to checkout. At the checkout, you should fill in your contact detail and choose the payment options to proceed.
How to Request a Refund?
To request for a refund, customers should send email request to [email protected] which should include:
- Product that you wish to return
- Reason for returning the product
- Bank details – bank name, account holder name, account number, branch.
- Copy of the purchase receipt.
For more information, you can read our Terms and Conditions or email us on [email protected]
How Do I Rate the product?
Customers are allowed to rate, review, and provide feedback for all MHC products. Under every product we have a review section where you can leave your rating and feedback in the review box along with your contact details.
Can I Delete or Cancel my order
We allow customers to cancel their order with full refund if the order is cancelled within 24 hours from the time of placing the order. If the customer cancels after the 24 hours, the product would have been already dispatched so some charges may incur.
Forgot Your Password?
If you forget your password, you can reset it by clicking the ‘Forgot password’ link on the sign-in page. This will direct you to a page where you will need to enter the email address you specified when you registered on My Home Closet.
You will then be sent an email with a link to reset your password. If you do not have access to the email address that you registered with, please contact us on [email protected]
How Do I Close my account?
The users can’t close or delete their own account, if a customer wishes to do so they can email us on [email protected] and our team will assist them with that.
I found your product cheaper somewhere else. Can you match the price?
Yes. If you find the same product that we are selling, for a cheaper price, we will match that price. We will require the link to the website you found the product in for verification purposes.
I Have Not Received My Items, What Do I Do?
If you haven’t received your package after that time period there might be a transactional issue or a delay in shipping. We advise that you kindly email us on [email protected] so our team can resolve the matter.
What Is the Average Delivery Time?
Our deliveries usually take place within 48 hours.
How Do I Pay?
At the checkout stage, you should select the payment option that best suits you. Our payment options include:
- Tabby – for installments
- Cash on Delivery
- Online payment by card
How Do I Find My Order Details?
With every order we send a detailed receipt to the customer’s email which includes the product purchased, price, delivery address, and estimated time of arrival. To view your order history, you need to log in to your account.
What is MHC Returns Policy?
Returns are allowed within 3 to 4 days of receiving the product at the designated delivery address. The accepted circumstances for returns are
- The product has a manufacturing defect.
- You no longer want the product and it is still in its original packaging with all seals intact.
- The product was damaged during shipping.
- The product is not the same as the one in your order.
- You want to exchange the product for another.
For more information, you can read our return policy or email us on [email protected]
How Do I Change My Account Details?
To change any details under your account, you should be logged in. Once you’re logged in on your account, click on the ‘person’ icon at the top right corner which will take you to your dashboard, on the left side of the screen you can choose ‘Account Details’ where you will be able to edit your information.
How Do we add our products on the website?
For partnerships and brand collaborations with My Home Closet please contact the team on [email protected].
Can I See the Items Before Buying?
Products can be viewed on our website, we also allow returns and exchange