FAQ's
We ensure that we deliver the best service and quality for all our customers. Shipping charges factor in the speed of delivery for all our orders in addition to maintaining the premium condition of the products. For more information, contact us at info@myhomecloset.com.
Browse our categories, and once you have your eyes set on a product, click the ‘Add to cart’ button. This will add the product to your shopping cart at the top left corner. You can either continue shopping or proceed to checkout. At checkout, fill in your contact details and choose a payment option to complete your purchase.
To request a refund, send an email to info@myhomecloset.com with the following details:
- The product you wish to return
- Reason for returning the product
- Bank details: bank name, account holder name, account number, branch
- Copy of the purchase receipt
For more information, read our Terms and Conditions or email us.
You can rate, review, and provide feedback for all MHC products. Under every product, there is a review section where you can leave your rating and feedback along with your contact details.
If your package hasn’t arrived within the expected time, email us at info@myhomecloset.com, and we’ll help resolve the issue.
Our deliveries typically take place within 48 hours.
At checkout, select the payment option that suits you. We accept:
- Tabby (installments)
- Cash on Delivery
- Online payment by card
You’ll receive a detailed receipt via email with every order. To view your order history, log in to your account.
You’ll receive a detailed receipt via email with every order. To view youaFor partnerships and brand collaborations with My Home Closet, contact us at info@myhomecloset.com.r order history, log in to your account.
You’ll receive a detailed receipt via email with every order. To view youaFor partnerships and brand collaborations with My Home Closet, contact us at info@myhomecloset.com.r order history, log in to your account.
You can cancel your order with a full refund if canceled within 24 hours of placing it. If canceled after 24 hours, the product may already be dispatched, and some charges might apply.
Reset your password by clicking the ‘Forgot password’ link on the sign-in page. You will receive an email with a link to reset your password. If you no longer have access to the email used for registration, contact us at info@myhomecloset.com.
To close or delete your account, email us at info@myhomecloset.com, and our team will assist you.
Yes, we will match the price if you find the same product at a cheaper price. Send us the link to the website for verification.
- United Arab Emirates – AED 20
- Oman – AED 100
- Saudi Arabia – AED 100
- Kuwait – AED 100
- Qatar – AED 100
- Bahrain – AED 100
- Worldwide – AED 150
Returns are allowed within 3–4 days of receiving the product if:
- The product has a manufacturing defect.
- You no longer want the product, and it is in its original packaging with seals intact.
- The product was damaged during shipping.
- The product is not the one you ordered.
- You want to exchange the product.
For more information, refer to our return policy or email us.
Log in to your account. Click the ‘person’ icon at the top right corner to access your dashboard. On the left, select ‘Account Details’ to update your information.
Products can be viewed on our website. We also allow returns and exchanges.
